Frequently Asked Questions - Volunteers
Below are answers to some commonly asked questions about volunteering at Kalani. You will receive more detailed information if you are accepted in to the program.
What is required of me during my residency at Kalani Oceanside Retreat?
You are required to provide specific services, in the spirit of aloha, to our guests. We require mature individuals in good health with positive attitudes to assist us in serving others. We welcome all people regardless of race, social standing, or sexual preference. As a resident volunteer, it is expected that you will provide a high standard of guest services and will be mindful of your role as a representative of Kalani at all times.
You are also required to have health insurance coverage through your entire stay at Kalani. You are responsible for your own health care treatment and cost. It is expected that you will be able to maintain a level of physical, emotional and mental health that allows you to fulfill your volunteer responsibilities. Occasional lifting of no more than 50 pounds may be asked of you.
Is Kalani a spiritual community?
There are people at Kalani who are on specific spiritual paths, but we would not classify ourselves as a spiritual community, nor a counseling, rehabilitation or healing center. We are a non-profit intercultural conference and educational center, here to serve our guests as they seek rest, relaxation and an environment for learning.
What can I expect the day I step off the plane in Hilo?
You will be greeted by a staff member and driven to Kalani, 45 minutes south of Hilo. After registering at the front office, you will be shown to your accommodation, which you may share with another person or two. The rooms are simply furnished with a bed and closet space, and we will provide you with linens, blankets, pillows and towels. You will have an orientation and tour within the first two days of your arrival.
What is my volunteer schedule?
We will inform you of which department you will be serving in prior to your arrival. All positions at Kalani are of great importance to our guests' experience here. You will begin your volunteer service after your two day rest period upon arrival. Your Department Manager will give you your volunteer schedule. If you are coming for the one month program, you will serve 20 hours per week in your assigned department. If you will be here for our three month program, you will serve 30 hours per week. Shifts vary depending on which department you are placed in. You will be allowed two sick days if necessary during your stay. There are no automatic holidays within your volunteer commitment. All three month volunteers are entitled to a one-week vacation during your second or third month.
Why am I paying tuition to volunteer at Kalani?
While providing services for our guests is our primary reason for being here, the Kalani experience is about much more than just the department you assist in. As a volunteer, you receive three delicious buffet meals each day, housing (for 3 month participants) or campsite (for one month participants), access to our swimming pool and spa facilities, weight room, and all of our ongoing classes such as yoga, hula, and aromatherapy, and reduced rates on bodywork, adventures and some of the workshops offered here. In addition, volunteers are offered monthly trips to explore different sites and locations around the island, and weekly trips into Hilo or Pahoa for shopping. Finally, after completion of your initial commitment with us, you will be eligible to return for reduced tuition rates.
Is there security for my personal papers and valuable items?
You may deposit such items in lockers found in the staff lounge and loft areas. We encourage you to travel simply and leave valuables at home.
How much spending money should I bring?
Plan on bringing money for general shopping trips, excursions, vacation, etc. Snacks and personal items are sold in our gift shop at a 10% discount.
What are the transportation possibilities for getting off site?
Kalani is located in a remote area, on the eastern coast of the Big Island. Opportunities for going to the nearby towns can be limited. There is a free public bus that you can catch just outside Kalani’s front gate, which stops in both Pahoa and Hilo. The nearest town, Pahoa, is 14 miles away from Kalani. Rental cars are available at the Hilo airport, approximately 45 minutes away. Staff members often choose to carpool when renting a vehicle. Some people hitchhike to get around the island, but we do not recommend it.
What about recreational use of drugs and alcohol?
The use, sale, or distribution of hard liquor and illegal drugs is not permitted under any circumstances. Beer and wine are permitted, but you are expected to drink responsibly. Any excessive or disruptive behavior may be grounds for dismissal from the program. Any indication of drug or alcohol use during volunteer shifts is grounds for dismissal from Kalani.
What about smoking?
No smoking is allowed on property except in designated areas.
What other personal items might I need?
Snorkeling gear, bicycle, hiking boots or shoes, mp3 player with headphones, reading material (although we have a small library), flashlight or lantern, and a battery-operated alarm clock. There is a shared staff computer with email access. You may wish to bring your own laptop, as we do have wireless access on property. Click here for a packing list.
May I bring my cat or dog?
Unfortunately, we cannot allow volunteers to bring their pets during their stay with us.
What is the maximum/minimum I can stay at Kalani?
We require that all volunteers initially commit to either the one month or three month program. The length of stay may be extended if mutually agreed upon.
Can I have visitors?
After being in residence two weeks, family and friends may visit and stay with you in your accommodation. All guests must register at the Reception desk and pay $30 per person, per night. This price includes meals and use of the facilities. It does not include the price of classes. Each guest may stay a maximum of seven nights.
How is the food?
Three delicious buffet meals are provided each day. Many guests comment that the food was one of the major highlights of their stay! Vegetarian options are always available, and we serve fish or other meat options most evenings. Most of the produce and grains are organic.
What is the dress code?
Clothing must be clean and presentable. T-shirts and shorts are acceptable. Closed toed shoes, sleeved shirts, and head covering (such as a bandana) are required for the kitchen staff. Shoes and shirts are also required at meals. It is a good idea to bring long sleeves and pants for cool evenings. Rain gear is recommended.
What is the age range of volunteers at Kalani?
Kalani welcomes volunteers of any age who are in good strong physical health. Volunteers range in age from 18 to 70+. Generally, more than half of the volunteers at any given time are in their twenties and thirties, some are in their forties, and some are between fifty and seventy. We appreciate the diversity!
What about health insurance?
You are required to have health insurance coverage through your entire stay at Kalani. You are responsible for your own health care treatment and cost. It is expected that you will be able to maintain a level of physical, emotional and mental health that allows you to fulfill your volunteer responsibilities.
If I leave early, will I get my tuition refunded?
If you are accepted into the volunteer program, you will be asked to send a $300 deposit to reserve your place in the program. The remaining balance will be collected upon your arrival at Kalani. Both of these payments are non-refundable. We do not accept partial payments, or payment plans. We rely on your agreement to us and plan our staffing around your commitment to be here for the full duration of the program. If you decide to leave the program early for any reason, your tuition will not be refunded.
And finally, what are the benefits of volunteering my time at Kalani Oceanside Retreat?
As a member of our staff, you will be part of our family or ‘ohana committed to offering service to our guests in the spirit of aloha. You will have the opportunity to live in a beautiful, relatively undeveloped part of Hawaii, and have a base from which to explore the Big Island, surrounding Hawaiian Islands, and the native culture. You will have the opportunity to meet people of varied cultures with unique talents and gifts to share, and have access to a simpler style of living, which includes natural wonders to explore, healthy foods, education, peace and quiet, adventure and fun!